Refund & Cancellation Policy

01Try before you buy

Every new user gets a free trial with the main features of PBTS, so you can check that it works for you on your own devices before you pay anything. Please use the trial fully before buying.

02No refund after purchase

Plans and premium indicators are digital services that are switched on in your account as soon as the payment is confirmed. Because of this, payments are not refundable once access has been given – including when you stop using the service, do not use it, change your mind, or use only part of the period bought. No partial or pro-rata refunds are given for unused days.

03When we do refund

• Duplicate payment – you were charged twice (or more) for the same purchase.
• Payment taken but no access – money was debited but the plan or indicator could not be activated in your account and we are not able to activate it within 3 working days of your request.
• Wrong amount – you were charged more than the price shown; the extra amount is refunded.

04How to ask for a refund

Write to support@primebulls.co.in within 7 days of the payment, from the e-mail address of your PBTS account, with:

• the date and amount of the payment,
• the transaction id / UTR / payment reference,
• a short description of the problem (and a screenshot if possible).

We reply within 2 working days. An approved refund is sent to the same payment method (same UPI id, card or bank account) within 5–7 working days; the time for the money to show in your account then depends on your bank or payment provider.

05Cancellation

• Plans do not renew automatically and nothing is charged again without your action. To cancel, simply do not renew when the period ends; your access stays active until the end of the period you paid for.
• A payment that has not been completed or confirmed yet can be cancelled by writing to us; nothing is charged for it.
• You can ask us to close your account at any time. Closing an account does not create a right to a refund for the time left.

06When no refund is given

• Accounts blocked for breaking the Terms of Use (for example account sharing, reselling or attacking the service).
• Problems caused by your own broker, internet connection, computer, MT5 terminal or a third-party data source.
• Trading results of any kind – PBTS is an education and demo tool and does not promise any profit.

07Chargebacks

If something is wrong with a payment, please contact us first – most problems are solved within a day. A chargeback raised without contacting us may lead to the account being paused until the case is closed.